QLTY09047 2019 Transformational Change

General Details

Full Title
Transformational Change
Transcript Title
Transformational Change
N/A %
Subject Area
QLTY - Quality
MENG - Mech. and Electronic Eng.
09 - Level 9
05 - 05 Credits
Start Term
2019 - Full Academic Year 2019-20
End Term
9999 - The End of Time
Mairead McCann
Programme Membership
SG_SPROJ_M09 201900 Master of Science in Project Management SG_SWATE_M09 201900 Master of Science in Water Services Management SG_SWATE_O09 201900 Postgraduate Diploma in Science in Water Services Management SG_SWATE_A09 201900 Postgraduate Certificate in Water Services Management SG_SQUAL_M09 201900 Master of Science in Science in Quality SG_SQUAL_M09 201900 Master of Science in Science in Quality SG_EQLTY_M09 201900 Master of Science in Quality SG_SPROJ_O09 201900 Postgraduate Diploma in Science in Project Management SG_SPROJ_O09 201900 Postgraduate Diploma in Science in Project Management

The student will learn about the concepts involved in the management and facilitation of oranisational change from a quality/project management perspective and acquire the knowledge to be capable of leading/facilitating a change programme for quality and productivity improvement in an organisation

Learning Outcomes

On completion of this module the learner will/should be able to;


Critique the concepts associated with transformational change.


Discriminate between the various stages of organisational transformation.


Evaluate a change programme for quality and productivity improvement in an organisation.


Defend the role of facilitator/agent of change in the overall context of orgnaisational improvement.


Critically apply insights from a range of alternative approaches to change management.

Teaching and Learning Strategies

The module will be delivered using an Enquiry Based Learning Approach and will incorporate peer learning, case studies and guest lecturers.

Module Assessment Strategies

Peer learning is a key part of the module and the assessment strategy is based on a range of activities both group and individual based for continuous assessment. Contribution to the discussion forums, wikis and knowledge/research repositories form part of the assessment. Assessment will also include a viva assignment based on a transformational change case study.

The end of term assessment consists of a case study examination.

Indicative Syllabus

1. Defining Change: Types of Organisational change - missionary, strategic, operational, cultural change, Change methods, Organisational Development.

2. The underlying philosophies, principles, tools and methods of quality management:

  • Control/conformity
  • Continuous improvement
  • Breakthrough
  • Reaching the essential
  • The implications for the change master.

3. Complexity and Complex Adaptive Systems

  • CAS defined and described; complexity and diversity; CAS and control; CAS history and instability.
  • Complexity v traditional science; physics, biology and management theory and paradigms; weaknesses of current management and quality models
  • Complexity insights into management, leadership and transformational change.
  • High Performance Management, Business Process Re-engineering,  Lean, Culture Profiling & Value Innovation

4. The Living and Learning Organisation

  • Systems thinking; mental models; meta processes; Senge's Five Disciplines
  • Scharmer's U Theory;
  • Presensing the future
  • Da Vincian principles and the seven intelligences
  • Timeline of the Learning Organisation
  • Partnerships in transformation

5. The Manager as Facilitator/Agent of Change

  • Core competencies and tools of the Change Master
  • The Change Master as problem solver; frameworks for change; phases of change
  • Roles of the Change Master
  • Facilitating large scale strategic change programmes.
  • Classification of tools and methods
  • Self‑assessment tools of action; qualitative quality tools; quality management tools; measurement indicators of critical processes; measurement tools for change processes and results reached:
  • Mindmapping and NLP (neuro‑linguistic programming); creativity and innovation tools.
  • A personal dashboard of competencies.

6. Breakthrough Case Studies

Case Studies of Breakthrough change as expeienced ina range of organisations

Coursework & Assessment Breakdown

Coursework & Continuous Assessment
60 %
End of Semester / Year Formal Exam
40 %

Coursework Assessment

Title Type Form Percent Week Learning Outcomes Assessed
1 Continuous Assessment Coursework Assessment Individual Project 60 % Week 10 1,2,3,4,5

End of Semester / Year Assessment

Title Type Form Percent Week Learning Outcomes Assessed
1 End of Semester Final Exam Closed Book Exam 40 % End of Semester 1,2,4

Full Time Mode Workload

Type Location Description Hours Frequency Avg Workload
Lecture Flat Classroom Full time 3 Weekly 3.00
Total Full Time Average Weekly Learner Contact Time 3.00 Hours

Online Learning Mode Workload

Type Location Description Hours Frequency Avg Workload
Lecture Distance Learning Suite Lecture 2 Weekly 2.00
Tutorial Distance Learning Suite Tutorial 1 Weekly 1.00
Independent Learning Not Specified Independent Learning 3 Weekly 3.00
Total Online Learning Average Weekly Learner Contact Time 3.00 Hours

Required & Recommended Book List

Required Reading
2018-02-13 The Theory and Practice of Change Management Palgrave
ISBN 1352001233 ISBN-13 9781352001235

John Hayess bestselling textbook combines a scholarly discussion of change management with a host of practical tools and techniques. It provides future managers with all the skills they need to diagnose the need for change and to ensure its successful implementation. The books unique underpinning framework views change as a purposeful and constructed sequence of events, rather than something chaotic and unmanageable. Its hands-on approach includes a number of Change Tools that students can apply to various scenarios, an array of case studies and examples based on real-life organisations worldwide, and video interviews with experienced change practitioners, who share their insights on key topics. The book will be essential reading for final-year business undergraduates, as well as MBA and postgraduate students who are taking modules in change management or organisational change. It is also ideal for change practitioners and consultants.

Recommended Reading
2011-09-22 Managing Business Transformation: A Practical Guide IT Governance
ISBN 1849283052 ISBN-13 9781849283052

Change is vital to retain your competitive edge. Learn how to manage it for maximum effect! Change can bring improved efficiency, increased productivity and greater profitability. An effective manager knows how to identify and implement improvements. But how do you identify the changes that will benefit your business, and how do you implement them? Step by step In Managing Business Transformation: A Practical Guide, Melanie Franklin will guide you through all the stages of change management. Using real-life examples, up-to-date information and clear diagrams, this practical handbook will equip you to be an agent of change, whatever your role. This book will enable you to: Understand change how to define clear goals and quantify the benefits. Plan and prepare for change how to create a change plan, communicate it and manage the impact of change. Implement change how to build an effective change team and obtain the buy-in of your staff. Embed the change how to return to the new business as usual . Communication is key Your stakeholders are a vital asset, and communicating changes to them in a way that will retain their loyalty and commitment is crucial. This book will show you how to do this, recognizing that some embrace change more readily than others, and will provide strategies for dealing with resistance to change. You will also understand the differences between change management and project management, the relationship between them and how to make them work for you.

Recommended Reading
2012-11-06 The Heart of Change: Real-Life Stories of How People Change Their Organizations Harvard Business Review Press
ISBN 1422187330 ISBN-13 9781422187333

Moving beyond the process of change

Why is change so hard? Because in order to make any transformation successful, you must change more than just the structure and operations of an organizationyou need to change peoples behavior. And that is never easy.

The Heart of Change is your guide to helping people think and feel differently in order to meet your shared goals. According to bestselling author and renowned leadership expert John Kotter and coauthor Dan Cohen, this focus on connecting with peoples emotions is what will spark the behavior change and actions that lead to success. Now freshly designed, The Heart of Change is the engaging and essential complement to Kotters worldwide bestseller Leading Change.

Building off of Kotters revolutionary eight-step process, this book vividly illustrates how large-scale change can work. With real-life stories of people in organizations, the authors show how teams and individuals get motivated and activated to overcome obstacles to changeand produce spectacular results. Kotter and Cohen argue that change initiatives often fail because leaders rely too exclusively on data and analysis to get buy-in from their teams instead of creatively showing or doing something that appeals to their emotions and inspires them to spring into action. They call this the see-feel-change dynamic, and it is crucial for the success of any true organizational transformation.

Refreshingly clear and eminently practical, The Heart of Change is required reading for anyone facing the challenges inherent in leading change.

Recommended Reading
2001-04-24 Four Practical Revolutions in Management: Systems for Creating Unique Organizational Capability (Total Quality Management) Productivity Press
ISBN 1563272172 ISBN-13 9781563272172

In Four Practical Revolutions in Management: Systems for Creating Unique Organizational Capability, authors Shoji Shiba and David Walden significantly revise their classic text on leading management systems -- A New American TQM. This book is a comprehensive approach to business management that goes beyond business operations improvement.

The authors demonstrate a program for establishing a sophisticated, state-of-the-art management system that creates unique organizational capabilities. Containing new methodologies and case studies, the book is one of the most extensive in the management field and provides a step-by-step program for implementing leading management techniques.

To create a successful management system, the authors argue that companies must be organized around four major areas of practice called the "four revolutions." They are customer focus, continuous improvement, total participation, and societal networking. For each of the areas, the book presents proven methods that enable dynamic implementation strategies.

Customer Focus

Any effective management system begins with the customer. Companies must learn to integrate a customer's concerns into their own. The book presents how to embrace the "market-in" concept and integrate the other skills in the book into a management strategy that focuses on the customer.

Continuous Improvement

For a company to be successful in the 21st century, it must continually improve its processes to meet the ever-changing needs of the customer. This book introduces important tools for process discovery, management, and improvement. In the process, it moves beyond "reactive improvement" methods to "proactive improvement" efforts.

Total Participation

The key to creating a dynamic management system is employee participation. Employees are the ones who work on the issues of quality and customer satisfaction on a daily basis. This book presents skills such as hoshin management, team-building, creating structures for mobilization, and leading change and breakthrough.

Societal Networking

Besides a company's internal audience, another source of business improvement ideas is societal networking. This is the set of companies, customers, and suppliers associated with any organization, that can learn from the experiences of these groups. To develop these valuable resources into a comprehensive management strategy, the book covers "mutual learning" methods, as well as keys for integrating various management methodologies.

This book includes:

  • Hoshin management
  • PDCA (plan, do, check, act) cycle
  • 7-step method of reactive improvement
  • Proactive improvement to develop new products
  • Engaging people in a changing environment
  • Focused strategies for phase-in
  • Leading process improvement
  • The practice of breakthrough
  • Over thirty thorough case studies

Recommended Reading
0010 The Fifth Discipline: The Art & Practice of The Learning Organization Revised & Updated Edition by Senge, Peter M. published by Doubleday (2006) Doubleday

Recommended Reading
2011-04-06 The SAGE Handbook of Complexity and Management SAGE Publications Ltd
ISBN 1847875696 ISBN-13 9781847875693

The SAGE Handbook of Complexity and Management will be the first substantive scholarly work to provide a map of the state of art research in the growing field emerging at the intersection of complexity science and management studies. Edited and written by internationally respected scholars from management and related disciplines, the Handbook will be the definitive reference source for understanding the implications of complexity science for management research and practice.

Recommended Reading
2000-11-09 Complexity and Management (Complexity and Emergence in Organizations) Routledge
ISBN 0415247616 ISBN-13 9780415247610

Complexity theory is generating increasing interest amongst strategic thinkers. This fascinating book covers issues such as predictability, creativity and relationships as it considers how complexity, and its central principles of emergence and self-organization, are being used to understand organizations. The book:

  • introduces the variety of views put forward by different writers on complexity and management
  • outlines and critiques the way that complexity theory is frequently interpreted purely in the context of systems thinking
  • draws a new perspective on using complexity sciences to understand organizational stability and change by focusing on the emergence of novelty and creativity in the course of everyday processes
  • calls for a radical re-examination of management thinking.

Timely and controversial, Complexity and Management is essential reading for anyone interested in strategy, systems thinking, organization and management theory, and organizational change.

Module Resources

Journal Resources

Library Support Page:


The current titles we hold (including some electronic versions), which are most relevant to Quality Engineering students are:

URL Resources


Hravard Busienss Review hrb.org


Other Resources

Moodle Page Transformational Change: