QLTY08017 2019 Quality Management
Full Title
Quality Management
Transcript Title
Quality Management
Code
QLTY08017
Attendance
N/A %
Subject Area
QLTY - Quality
Department
MENG - Mech. and Electronic Eng.
Level
08 - Level 8
Credit
05 - 05 Credits
Duration
Semester
Fee
€
Start Term
2019 - Full Academic Year 2019-20
End Term
9999 - The End of Time
Author(s)
Caroline Mullan
Programme Membership
SG_EADVA_E08 201900 Certificate in Advanced Lean Sigma Quality
SG_EPOLY_K08 201900 Bachelor of Engineering (Honours) in Polymer Processing
SG_EQLTY_K08 201900 Bachelor of Science (Honours) in Engineering in Quality Management and Technology
SG_EPOLP_K08 202200 Bachelor of Engineering (Honours) in Polymer Process Engineering
SG_EOPER_K08 202300 Bachelor of Science (Honours) in Operations Management
SG_EPOLY_K08 202200 Bachelor of Engineering (Honours) in Polymer Process Engineering
SG_EPOLZ_K08 202400 Bachelor of Engineering (Honours) in Polymer Process Engineering
SG_EPOLA_K08 202500 Bachelor of Engineering (Honours) in Polymer Process Engineering
Description
The student should be able to advise a management team on Quality Management.
Learning Outcomes
On completion of this module the learner will/should be able to;
1.
explain Quality Management Frameworks
2.
explain approaches to team building and team dynamics
3.
manage a quality improvement programme
4.
communicate modern trends in Quality Management
5.
appreciate the quality culture and dynamics in an organisation
Teaching and Learning Strategies
The course delivery will draw on various resources including:
- Traditional lecture.
- The students' own industrial experience.
- Work related assignments.
- Guest lecturers on topics that are topical and relevant.
Module Assessment Strategies
Assessments - 20%
Final Exam - 80%
Repeat Assessments
Listed on Moodle course page
Indicative Syllabus
Organisational Effectiveness: What is an effective organisation, how is it created, factors affecting organisational success, benefits
Quality Foundations: Leading contributors (gurus) of Quality, Quality Models: Malcolm Baldridge, Deming Prize, EFQM, ISO 9000:2008
Creating a Customer Focus: Customer-Relationship Management, Communication with Customers, Customer Feedback Approaches, Managing Customer Retention and Loyalty.Models:Kano, Quality Function Deployment (QFD)
Organisational Leadership: Expectations of leaders, creating an organisational culture focused on creating value, translating the mission and vision down through the organisation, leadership styles and models.
Strategic Planning: The Strategic planning and Implementation Process, Deploying Strategic Plans (Hoshin Kanri and other models), creating organisational alignment through the strategic planning implementation process
Creating an Effective Organisation: motivation of employees, management of change, reward systems to support desired culture, education and training approaches to support desired culture.
Managing Quality Improvement Teams and Projects: Leading Teams for Quality Improvement, Types of Teams, Team formation and evolution, Implementing Teams, Managing and Controlling Projects
Measures of Organisational Success: Goals of a measurement system, Balanced Score Card approach, quality costs defined, formal quality cost measurement system
Benchmarking: Purpose of Benchmarking, Difficulties in Monitoring and measuring Performance, Commonly Benchmarked Performance Measures, Business Process Benchmarking, Leading and Managing the Benchmarking Effort, Problems with Benchmarking
Six Sigma Management: Organizing Lean-Six Sigma, DMAIC Methodology, Design for Six Sigma, Problems with implementation of Six Sigma.
Coursework & Assessment Breakdown
Coursework & Continuous Assessment
20 %
End of Semester / Year Formal Exam
80 %
Coursework Assessment
| Title | Type | Form | Percent | Week | Learning Outcomes Assessed | |
|---|---|---|---|---|---|---|
| 1 | Continuous Assessment | Coursework Assessment | UNKNOWN | 20 % | OnGoing | 1,2,3,4,5 |
End of Semester / Year Assessment
| Title | Type | Form | Percent | Week | Learning Outcomes Assessed | |
|---|---|---|---|---|---|---|
| 1 | Final Exam | Final Exam | UNKNOWN | 80 % | End of Term | 1,2,3,4,5 |
Online Learning Mode Workload
| Type | Location | Description | Hours | Frequency | Avg Workload |
|---|---|---|---|---|---|
| Online Lecture | Online | On Line Lecture | 1 | Weekly | 1.00 |
Total Online Learning Average Weekly Learner Contact Time 1.00 Hours
Module Resources
Non ISBN Literary Resources
|
Authors |
Title |
Publishers |
Year |
|
Foster, T |
Managing Quality 6th edition |
Pearson |
2016 |
|
Goetsch & Davis |
Quality Management for Organisational Excellence: Introduction to Total Quality 7th edition |
Pearson |
2013 |
|
Donna C. Summers |
Quality Management 2nd ed. |
Pearson |
2010
|
Journal Resources
Refer to Module Moodle page
URL Resources
Refer to Module Moodle Page
Other Resources
None
Additional Information
None