QLTY08017 2013 Quality Management
The student should be able to advise a management team on Quality Management.
Learning Outcomes
On completion of this module the learner will/should be able to;
explain Quality Management Frameworks
explain approaches to team building and team dynamics
manage a quality improvement programme
communicate modern trends in Quality Management
appreciate the quality culture and dynamics in an organisation
Indicative Syllabus
Organisational Effectiveness: What is an effective organisation, how is it created, factors affecting organisational success, benefits
Quality Foundations: Leading contributors (gurus) of Quality, Quality Models: Malcolm Baldridge, Deming Prize, EFQM, ISO 9000:2008
Creating a Customer Focus: Customer-Relationship Management, Communication with Customers, Customer Feedback Approaches, Managing Customer Retention and Loyalty.Models:Kano, Quality Function Deployment (QFD)
Organisational Leadership: Expectations of leaders, creating an organisational culture focused on creating value, translating the mission and vision down through the organisation, leadership styles and models.
Strategic Planning: The Strategic planning and Implementation Process, Deploying Strategic Plans (Hoshin Kanri and other models), creating organisational alignment through the strategic planning implementation process
Creating an Effective Organisation: motivation of employees, management of change, reward systems to support desired culture, education and training approaches to support desired culture.
Managing Quality Improvement Teams and Projects: Leading Teams for Quality Improvement, Types of Teams, Team formation and evolution, Implementing Teams, Managing and Controlling Projects
Measures of Organisational Success: Goals of a measurement system, Balanced Score Card approach, quality costs defined, formal quality cost measurement system
Benchmarking: Purpose of Benchmarking, Difficulties in Monitoring and measuring Performance, Commonly Benchmarked Performance Measures, Business Process Benchmarking, Leading and Managing the Benchmarking Effort, Problems with Benchmarking
Six Sigma Management: Organizing Lean-Six Sigma, DMAIC Methodology, Design for Six Sigma, Problems with implementation of Six Sigma.
Coursework & Assessment Breakdown
Coursework Assessment
Title | Type | Form | Percent | Week | Learning Outcomes Assessed | |
---|---|---|---|---|---|---|
1 | Continuous Assessment | Coursework Assessment | UNKNOWN | 20 % | OnGoing | 1,2,3,4,5 |
End of Semester / Year Assessment
Title | Type | Form | Percent | Week | Learning Outcomes Assessed | |
---|---|---|---|---|---|---|
1 | Final Exam | Final Exam | UNKNOWN | 80 % | End of Term | 1,2,3,4,5 |
Full Time Mode Workload
Type | Location | Description | Hours | Frequency | Avg Workload |
---|---|---|---|---|---|
Lecture | Not Specified | Lecture | 2 | Weekly | 2.00 |
Tutorial | Not Specified | Tutorial | 2 | Weekly | 2.00 |
Part Time Mode Workload
Type | Location | Description | Hours | Frequency | Avg Workload |
---|---|---|---|---|---|
Lecture | Not Specified | Lecture | 2 | Weekly | 2.00 |
Tutorial | Not Specified | Tutorial | 2 | Weekly | 2.00 |
Module Resources
Authors |
Title |
Publishers |
Year |
Foster, T |
Managing Quality 5th edition |
Pearson |
2013 |
Goetsch & Davis |
Quality Management for Oranisational Excellence 6th edition |
Pearson |
2013 |
Donna C. Summers |
Quality Management 2nd ed. |
Pearson |
2010
|
None
None