QLTY07014 2009 Quality Management Systems

Show the relevance of ISO9000 series

Manage culture change

Audit systems

Lead LEAN approaches

Pioneer Continual Improvements

Assignments 30%

Final Exam 70%

Quality Principles (10 hours)
Quality glossary, definitions of quality, history of quality. Quality, return on investment and competitiveness.   Quality and environmental planning, control and improvement.  Internal customer chain and TQM (BS7850). Quality and Operational Control (12 hours)
Manufacturing and service delivery processes, determinants of process capability, principles of control, open loop and closed loop control diagrams, stability, feed-forward and feedback control methods, self-control, Deming cycle.  Quality plans, inspection plans, flow process charts, management reviews, dominance, error proofing, defining quality responsibilities, self-control and self- inspection, requirements conflicting with quality, documenting processes and controls, controlling specification changes, and provision for improvement.   Role and training of operators, inspectors and supervisors.   Product and process control, inspection routines, conformance and fitness-for-use decisions, disposition of nonconforming product, corrective action and product and process audits.    

Quality and Post Production Activities (3 hours)
Packaging, transport, storage, maintenance and service.   Product audits.   Customer feedback, complaints handling systems and corrective action.

•4.      Quality in Marketing and Design (8 hours)
Design related quality problems, manufacturability, concurrent engineering, ISO9004, BS7000, elements of quality of design, inputs and outputs of the design process.   Design department's role in product and process specification, in change control, in control of non-conforming material and in documentation control.   Principles of specification writing, and inter-relationships of specifications.   Design reviews, design qualifications, validation and verification.   Market readiness reviews.   Configuration management.

•5.      Quality and Supplier Relations (5 hours)
Approved supplier list.   Qualification procedures, purchased material inspection, ship to stock.   Supplier policy, single and multiple sourcing.   Supplier performance monitoring, supplier rating, supplier assessment.   Joint economic, technological and managerial planning.   Supplier partnership - innovation, price reduction and never-ending quality improvement.

•6.      Quality Systems and the Introduction of Change (16 hours)
ISO9001 and what is needed to meet each requirement.   Structures for compliant quality manuals and procedures.   System development issues - workload, responsibilities, project management, introducing change, and overcoming cultural resistance.   Q-Mark and ISO9000 registration procedures and audits.   Conducting internal audits.  Regulatory agencies.

•7.      Role of Management (10 hours)
Cost centre reports. Assessment of quality costs, standing in the market place, company culture on quality, and current quality activities. Quality and environmental performance metrics and reports.  TQM models.  Six Sigma programmes