MGMT07025 2022 Operations Management 1

Appraise the importance of the operations function in the organisation.

Classify the similarities and differences in the nature of the operation of manufacturing and service industries and assess the implications for the management of each sector.

Reconcile the source of operations strategy, it's impact on corporate requirements and its interrelationship to other functional strategies.

Describe and evaluate techniques used in the design of products/services and the processes that deliver them.

Compare and critically asses the key performance objectives of operations and the relative importance of each in meeting customer and stakeholder expectations.

• Lectures and class discussion to develop an understanding of OM concepts and practices.
• Accessible course material such as lecture notes and supporting readings, case studies and video links available on Moodle.
• Active Learning applied in tutorials to discuss lecture material, industry developments and case studies.
• Company case studies to give students an understanding of the practice of OM in organisations.
• Flipped classroom in providing students with required reading material for classroom discussion.
• Group research project to to develop students' teamwork and research skill and to compare and critically assess the practice of OM in industry-leading organisations.

MC Quizzes in weeks 4, 7, 10 and 13 to confirm readings are completed and understood

Final examination to confirm overall understanding of material covered

Repeat continuous assessment and/or final exam

Introduction to Operations Management

• The role of operations management
• The interrelationship between OM and other business functions
• Classifying operations types

Operations Performance

• Operations contribution to organisational performance
• Operations and the stakeholder
• The performance objectives of operations
• Measuring operations performance

Operations Strategy and its relationship to business strategy 

• The sources of operations strategy
• Aligning operations and organisational strategy
• Aligning performance objectives with customer segments

Design in Operations Management

• The impact of process design
• Classification of manufacturing and service types
• The impact of process type on the operation design and performance
• Process Mapping

   Product/Services Design processes and techniques

• The importance of innovation
• Measuring innovation and reducing time to market
• The stages of product and service design
• Approaches to product and service development

Operations Networks Design

• Mapping the supply network
• Supply network configuration
• Location decisions for the supply network
• Balancing capacity in the supply network

Design of Layout and Flow  

• Operations layout types
• Impact of layout on operations performance
• Line balancing in mass production

Process technologies in manufacturing and service organisations 

• Definition and classification of process technologies
• Role and impact of process technologies in business
• Evaluation and implementing process technologies

Job Design & Work Organisation 

• Role of OM in job design
• Impact and objectives of job design
• Job design influencers: work times, working environment and design of contemporary approaches