HLTH09017 2021 Quality Improvement in Healthcare

General Details

Full Title
Quality Improvement in Healthcare
Transcript Title
N/A %
Subject Area
HLTH - Health Studies
HEAL - Health & Nutritional Sciences
09 - NFQ Level 9
10 - 10 Credits
Start Term
2021 - Full Academic Year 2021-22
End Term
9999 - The End of Time
Anne Marie Frizzell, Brian Power
Programme Membership
SG_SPUBL_E09 202100 Postgraduate Certificate in Public Health

This module examines the organisation, delivery and management of health and social care services and the integration of change management. Learners will be introduced to quality improvement theories and systems thinking. The application of quality improvement and evaluation methodologies in the delivery of  high-quality, safe, and effective health and social care services will be investigated. Learners will develop a critical awareness of improvement science principles. The knowledge and skills to identify, justify and communicate service improvement plans will be developed. Evaluation of health and health improvement services using various methodologies with a focus on overall impact, efficiency, equality and equity will be explored.

Learning Outcomes

On completion of this module the learner will/should be able to;


Critically evaluate how improvement science can be used to analyse services


Explain how service users can be involved in service improvement


Illustrate the key tools and approaches of quality improvement in contemporary healthcare


Summarise technologies that can be used to improve services


Critically evaluate the principles of systems thinking for delivering health and social care quality improvement

Teaching and Learning Strategies

This distance learning module will incorporate 'Live Lectures' which will be used to introduce students to key concepts and to give relevant examples and bring meaning to the various quality improvement approaches. Students will be given relevant tasks and online resources to review weekly. The module will be underpinned by Universal Design for Learning (UDL) principles in teaching and learning to promote inclusivity and equity.

A blended-learning, flipped-classroom approach will also be used where students will be asked to review online materials previous to the scheduled Live Lecture and a discussion around the task will be built into the lecture time. Group discussions will also be accommodated using MS teams breakout rooms. These will be facilitated by the lecturer but used to carry out small tasks associated with the lecture topics. 

Module Assessment Strategies

This module will be assessed fully by continuous assessment. This will include the following;

1. Infographic creation to visually summarise findings about the use of technology in healthcare quality improvement

2. Case studies to provide practical examples of efforts to improve performance on various aspects of experience in healthcare with a detailed              description of specific actions involved in each step. 

Repeat Assessments

Repeat continuous assessment will be assigned.

Indicative Syllabus

  • Organisation and management of health and social care systems 

  • Improvement Science

  • Systems thinking

  • Role of information systems in healthcare.   

  • Population based approaches to planning services   

  • Needs Assessments and Situational Analysis   

  • Evaluation of health services and audit.  

  • Quality Improvement, theory, cycles, and measures

  • Patient and Public Involvement, advocacy and co-production   

  • Health economics and budget impact analysis  

  • Health technology assessment  

Coursework & Assessment Breakdown

Coursework & Continuous Assessment
100 %

Coursework Assessment

Title Type Form Percent Week Learning Outcomes Assessed
1 Infographic Coursework Assessment Assignment 50 % Week 7 3,4
2 Case Study Coursework Assessment Assignment 50 % End of Term 1,2,5

Online Learning Mode Workload

Type Location Description Hours Frequency Avg Workload
Online Lecture Online Lecture 2 Weekly 2.00
online post-delivery support Not Specified Post delivery support 2 Weekly 2.00
Total Online Learning Average Weekly Learner Contact Time 2.00 Hours

Required & Recommended Book List

Required Reading
2016-03-28 Healthcare Systems Engineering John Wiley & Sons
ISBN 9781118971086 ISBN-13 1118971086

Apply engineering and design principles to revitalize the healthcare delivery system Healthcare Systems Engineering is the first engineering book to cover this emerging field, offering comprehensive coverage of the healthcare system, healthcare delivery, and healthcare systems modeling. Written by leading industrial engineering authorities and a medical doctor specializing in healthcare delivery systems, this book provides a well-rounded resource for readers of a variety of backgrounds. Examples, case studies, and thoughtful learning activities are used to thoroughly explain the concepts presented, including healthcare systems, delivery, quantification, and design. You'll learn how to approach the healthcare industry as a complex system, and apply relevant design and engineering principles and processes to advance improvements. Written with an eye toward practicality, this book is designed to maximize your understanding and help you quickly apply toward solutions for a variety of healthcare challenges. Healthcare systems engineering is a new and complex interdisciplinary field that has emerged to address the myriad challenges facing the healthcare industry in the wake of reform. This book functions as both an introduction and a reference, giving you the knowledge you need to move toward better healthcare delivery. Understand the healthcare delivery context Use appropriate statistical and quantitative models Improve existing systems and design new ones Apply systems engineering to a variety of healthcare contexts Healthcare systems engineering overlaps with industrial engineering, operations research, and management science, uniting the principles and practices of these fields together in pursuit of optimal healthcare operations. Although collaboration is focused on practitioners, professionals in information technology, policy and administration, public health, and law all play crucial roles in revamping health care systems. Healthcare Systems Engineering is a complete and authoritative reference for stakeholders in any field.

Required Reading
2020-03-23 ABC of Quality Improvement in Healthcare John Wiley & Sons
ISBN 9781119565321 ISBN-13 1119565324

Quality improvement (QI) is embedded in the fabric of successful healthcare organisations across the world, with healthcare professionals increasingly expected to develop and lead improvement as a core part of their clinical responsibilities. As a result, QI is rapidly becoming a feature of the education and training programmes of all healthcare professionals. Written and edited by some of the leading clinicians and managers in the field, ABC of Quality Improvement is designed for clinicians new to the discipline, as well as experienced leaders of change and improvement. Providing comprehensive coverage and clear, succinct descriptions of the major tools, techniques and approaches, this new addition to the ABC series demystifies quality improvement and develops a broader understanding of what constitutes quality in healthcare. With practical examples of improvement interventions and the common pitfalls that can befall them, this book will support and enable readers to manage change projects within their own organisations. Relevant to doctors, dentists, nurses, health service managers and support staff, medical students and doctors in training, their tutors and trainers, and other healthcare professionals at various levels, ABC of Quality Improvement will give readers the confidence to embark on their own improvement projects, whoever, and wherever they may be.

Module Resources