COMM08005 2022 Social Care Practice - Building Relationships and Resolving Conflict

The Building Relationships and Resolving Conflict module provide students with the opportunity to examine the theory and practice of conflict resolution, dialogue, and mediation in repairing social bonds and reducing harm for all parties involved in a conflict.

• Skill development in mediation, mentoring, coaching, victim-offender mediation, restorative justice, and restorative practices will form the basis of role-playing and experiential education. 
• This will equip students to nurture change in interpersonal relationships and resolve conflict in a variety of social care settings. 
• Students participating in this course will get an opportunity to plan, and role-play some conflict resolution scenarios.
• Students will be involved in the evaluation of conflict resolution outcomes. 
• Irish legislation, standards, and protocols for service delivery in relation to conflict resolution in some of the different settings will be reviewed.
• Students will look at theories and processes of international conflict resolution and skills for moving beyond conflict. 

This module maps to the CORU Standards of Proficiency below:

 Domain 1: Professional Autonomy and Accountability

 Domain 2: Communication, Collaborative Practice, and Team working

 Domain 3 Safety and Quality

 Domain 4: Professional Development

 Domain 5: Professional Knowledge and Skills

Revised edition of Conflict resolution for the helping professions, 2007.

What is communication and why is it important? Our ability to communicate is central to everyday life and an essential skill in social work. This easy-to-read book offers a step-by-step guide to developing effective communication skills with a diverse range of service users and professionals. It is the perfect guide to help manage different communication skills in different settings, and more importantly, encourage students to continually reflect and develop these skills. Key features: - Wide range of case studies from an array of service areas and user groups - Reflective tasks and questions to stimulate critical thinking and discussion - Skills audits to test where your strengths are and areas for development This book is designed to guide readers in developing their own communication style that best suits them to become an effective social worker, whilst meeting the needs of their service user group and individual service user.

Presented in a unique and easy-to-use dictionary format, this practical guide will help students understand and apply the principles of effective communication.

For the first time, the four most popular restorative justice books in the Justice & Peacebuilding seriesThe Little Book of Restorative Justice: Revised and Updated, The Little Book of Victim Offender Conferencing, The Little Book of Family Group Conferences, and The Little Book of Circle Processesare available in one affordable volume. Restorative justice, with its emphasis on identifying the justice needs of everyone involved in a crime, is a worldwide movement of growing influence that is helping victims and communities heal while holding criminals accountable for their actions. This is not a soft-on-crime, feel-good philosophy, but rather a concrete effort to bring justice and healing to everyone involved in a crime. Circle processes draw from the Native American tradition of gathering in a circle to solve problems as a community. Peacemaking circles are used in neighborhoods, in schools, in the workplace, and in social services to support victims of all kinds, resolve behavior problems, and create positive climates. Each book is written by a scholar at the forefront of these movements, making this important reading for classrooms, community leaders, and anyone involved with conflict resolution.

An entirely revamped edition that provides a practical kit of ideas, methods and approaches to support all direct work with people - from service users and patients to employees and colleagues. Introducing over eighty techniques and spanning a wealth of professional settings, it is another quality text from an author with a proven pedigree.

Aertsen, I. Daems, T. & Robert, L, Ed, (2006) Institutionalising Restorative Justice, Willan Publishing.

Aertsen, I. Arsovska, J. Holger. C. R. Valinas, M. & Vanspauwen, K. Ed, (2008) Restoring Justice after Large‑scale Violent Conflicts ‑ Kosovo, DR Congo and the Israel-Palestinian case, Willan Publishing.

Biffi, E. & Chapman, T. (2016) Restorative Justice: Responses to Conflicts in Intercultural Settings. Practice Guidelines. Leuven, Belgium. European Forum for Restorative Justice.

Byrne, S. Sandole, D. Sandole‑Staroste, I. Senehi, J. (2008) Handbook of Conflict Analysis and Resolution. Taylor & Francis.

Casper, M. J & Werthermer, E. (Ed) (2016) Critical Trauma Studies - Understanding Violence, Conflict and Memory in Everyday Life. Combined Academic Publishers.

Costello, B., Wachtel, J. & Wachtel, T. (2009)The Restorative Practices Handbook for Teachers, Disciplinarians and Administrators. IIRP.

Christie, N. (1977) Conflicts as Property, British Journal of Criminology, 17:1 1‑15. Davies, P., Francis, P. & Greer, C. (2007).

Christie, N. (2010) Victim Movements at a Crossroads. Punishment and Society 12:115. Sage Publications.

Daly, K. (2015) What is Restorative Justice? Fresh Answers to a Vexed Question. Victims and Offenders, pp 1156-4991. Routledge Taylor and Francis Group

Davis, C. R. Lurigio, A. J. & Herman, S. (Eds) (2013) (4th edition) Victims of Crime. Sage.

Department of Education and Skills, (2013) Action Plan on Bullying - Report of the Anti-bullying Working Group to the Minister of Education and Skills. Government Publications.

Eriksson, A. (2009) Justice in Transition Community Restorative Justice in Northern Ireland, Willan Publishing.

Gavrielides, T. (2014) The Psychology of Restorative Justice: Managing the Power Within. Furham: Ashagate Publishing.

Gavrielides, T. & Artinopoulou, V. (2013) Reconstructing Restorative Justice Philosophy. Ashgate.

Hamber, B. (2009) Transforming Societies after Political Violence Truth, Reconciliation and Mental Health, Springer.

Hoyle, C. & Rosenblatt, F. F. (2015) Looking Back to the Future: Threats to the Success of Restorative Justice in the United Kingdom. Victims and Offenders, 1556-4886 Routledge Taylor and Francis Group.

Keenan, M. (2014) Sexual Trauma and Abuse: Restorative and Transformative Possibilities? - A Collaborative Study on the Potential of Restorative Justice in Sexual Crime in Ireland, School of Applied Social Science, UCD.

Kilkelly, U. (2006) Youth Justice in Ireland Tough Lives, Rough justice, Irish Academic Press.

Liebmann, M. (2007) Restorative Justice how it Works, Jessica Kingsley Publishers.

Nathanson, D. L. (1994) Shame and Pride Affect, Sex and the birth of the Self, W W Norton. Scheff, T. J. (1994) Microsociology discourse, emotion and social structure, University Chicago Press.

O'Dwyer, K. (2014) Towards Excellence in Restorative Practice: A Quality Assurance Framework for Organisation and Practitioners. Restorative Practices Strategic Forum.

Shapland, J. (2008) Justice, Community and Civil Society a Contested Terrain, Willan Press.

The Probation Service (2013) Restorative Justice Strategy: Repairing the Harm - a Victim Sensitive Response to Offending. Government Publications.

Vanfraechem, I., Aertsen, I. & Willemsens, J. eds, (2010) RestorativeJjustice Realities Empirical Research in a European context, Eleven International Publishing.

Wachtel, T., O'Connell, T. & Watchel, B. (2010) Restorative Justice Conferencing Real Justice and the Conferencing Handbook, IIRP.

Various weblinks advised to students on a yearly basis to keep current, for example,

International Institute of Restorative Practices www.iirp.org, European Forum on Restorative Justice, www.euforumrj.org, Restorative Justice Strategic Forum www.restorativepracticesireland.ie, and the Mediators' Institute of Ireland www.themiii.org.

Also links to government department sites and organisations in Ireland, UK, and others.