COMM08005 2022 Social Care Practice - Building Relationships and Resolving Conflict
Full Title
Social Care Practice - Building Relationships and Resolving Conflict
Transcript Title
Conflict Resolution
Code
COMM08005
Attendance
80 %
Subject Area
COMM - 0031 Comm/Personal Dev
Department
SOCS - Social Sciences
Level
08 - Level 8
Credit
05 - 05 Credits
Duration
Semester
Fee
€
Start Term
2022 - Full Academic Year 2022-23
End Term
9999 - The End of Time
Author(s)
Elizabeth Haran, Breda McTaggart, Brenda Feeney, Caroline Costello
Programme Membership
SG_HSOCI_H08 202200 Bachelor of Arts (Honours) in Social Care Practice
SG_HSOCP_H08 202300 Bachelor of Arts (Honours) in Social Care Practice
SG_HSOCI_H08 202300 Bachelor of Arts (Honours) in Social Care Practice
SG_HSOCP_H08 202400 Bachelor of Arts (Honours) in Social Care Practice
Description
The Building Relationships and Resolving Conflict module provide students with the opportunity to examine the theory and practice of conflict resolution, dialogue, and mediation in repairing social bonds and reducing harm for all parties involved in a conflict.
- Skill development in mediation, mentoring, coaching, victim-offender mediation, restorative justice, and restorative practices will form the basis of role-playing and experiential education.
- This will equip students to nurture change in interpersonal relationships and resolve conflict in a variety of social care settings.
- Students participating in this course will get an opportunity to plan, and role-play some conflict resolution scenarios.
- Students will be involved in the evaluation of conflict resolution outcomes.
- Irish legislation, standards, and protocols for service delivery in relation to conflict resolution in some of the different settings will be reviewed.
- Students will look at theories and processes of international conflict resolution and skills for moving beyond conflict.
This module maps to the CORU Standards of Proficiency below:
Domain 1: Professional Autonomy and Accountability
Domain 2: Communication, Collaborative Practice, and Team working
Domain 3 Safety and Quality
Domain 4: Professional Development
Domain 5: Professional Knowledge and Skills
Learning Outcomes
On completion of this module the learner will/should be able to;
1.
Critique the dynamics of interpersonal conflict resolution in the restoration of personal and community change, health and well‑being. (Domain 1.8 1.21, 2.11)
2.
Appraise the principles, the practice of conflict resolution, and ethical considerations in the management of conflict in a variety of social care sectors. (Domain 1.3, 1.10, 1.11, 1.12, 2.1, 2.4, 2.5, 2.17)
3.
Analyze conflict scenarios within social care practice and recommend models of alternative dispute resolution approaches. (1.22, 1.23, 2.11, 2.15, 2.16, 3.1, 3.10& 5.8)
4.
Critically reflect on conflict resolution processes, including victim-offender mediation, restorative circles, peer mediation, restorative justice, and family group conferencing. (Domain 11.1, 1.2, 1.14, 1.22, 1.23, 2.12, 2.16, 4.4, 5.11)
5.
Investigate the research literature addressing new directions on conflict management including organizational culture, theories, and developments of International Conflict Resolution. (Domain 1.11, 5.8)
Teaching and Learning Strategies
The strategy is to provide theoretical and evidence-based knowledge on building interpersonal relationships in social care environments, conflict resolution, dialogue, and mediation and to give students an opportunity to role-play skills in some of the areas.
Module Assessment Strategies
The development of skills is a key feature of this course and will require that learners are part of small groups for this work. Role-playing and developing mediation and facilitation will be part of the process. Ongoing critical reflection on the development of skills will be required. Knowledge will be assessed by an essay and the demonstration and reflection on conflict resolution skills.
The assessment of this module allows for assessment of CORU Standards of Proficiency as follows:
Group Practical Evaluation and Individual Component (LO 3 & 4) (Domain 1.1, 1.2, 1.11, 1.14, 1.22, 1.23, 2.12, 2.16, 3.1. 3.10, 4.4, 5.8, 5.11)
Case Study 40% (LO 1, 2 & 5) (Domain 1.3, 1.8, 1.10, 1.11, 1.12, 1.21, 2.1, 2.4, 2.5, 2.11, 5.8)
Repeat Assessments
Repeat attendance at the module may be required if students have not completed adequate skills development to complete the course. If practical work is completed satisfactorily it may be only necessary to complete a repeat case study.
Indicative Syllabus
LO 1 Appraise the principles, the practice of conflict resolution, and ethical considerations in the management of conflict in a variety of social care sectors.
Examine the principles and values underpinning the conflict resolution approaches used within social care, theories of conflict resolution, dialogue, and mediation. For example, the restorative justice paradigm is based on rights, equality, diversity, interdependence, obligations, well-being, safety, justice, control, proportionality, and inclusion for those who harm and those who are harmed in conflict or criminal situations.
All of the above will be examined in the context of a variety of social care practice settings such as youth justice, probation, prison, intercultural, family, educational, residential care, community development, and workplace settings.
LO 2 Critique the dynamics of interpersonal conflict resolution in the restoration of personal and community change, health, and well‑being.
Learners appraise their internal response to conflict and approaches to resolution. Explore the interpersonal conflict approaches in action and how they harm or hinder the restoration of social bonds, health, and well-being. Analyze the impact of conflict and responses within society.
LO 3 Analyse conflict scenarios within social care practice and recommend models of alternative dispute resolution approaches.
Learners will have the opportunity to analyze various Alternative Dispute Resolution approaches to conflict scenarios and the theory, principles, and practices underpinning several ADR approaches including mediation, restorative circles, peer mediation, restorative justice, and family group conferencing. Students will also explore approaches such as coaching, motivational interviewing, affective statements, and questions and their impact on the social care environment.
LO 4 Critically reflect on conflict resolution processes, including victim-offender mediation, restorative circles, peer mediation, restorative justice, and family group conferencing.
Learners will role-play various Alternative Dispute Resolution approaches to conflict scenarios such as victim-offender mediation, mediation, restorative circles, peer mediation, and restorative conferencing. Students will deconstruct scenarios to look at the appropriate use of language in building self-esteem and empathy and the avoidance of stigmatization or negative effect for all parties.
LO 5 Investigate the research literature addressing new directions on conflict management including organizational culture, theories, and developments of International Conflict Resolution.
Learners will explore the research and new directions in conflict resolution within workplace settings with a particular focus on the understanding and management of organizational culture. Students will also examine the reconciliation strategies used after large-scale violence in post-conflict zones.
Coursework & Assessment Breakdown
Coursework & Continuous Assessment
100 %
Coursework Assessment
| Title | Type | Form | Percent | Week | Learning Outcomes Assessed | |
|---|---|---|---|---|---|---|
| 1 | Continuous assessment | Practical | Practical Evaluation | 60 % | Week 13 | 3,4 |
| 2 | Continuous assessment | Coursework Assessment | Individual Project | 40 % | Week 6 | 1,2,5 |
Full Time Mode Workload
| Type | Location | Description | Hours | Frequency | Avg Workload |
|---|---|---|---|---|---|
| Lecture | Lecture Theatre | Lecture | 2 | Weekly | 2.00 |
| Supervision | Classroom Flexible Seating | Roleplays | 1 | Weekly | 1.00 |
| Independent Learning | Not Specified | Self Directed Learning | 4 | Weekly | 4.00 |
Total Full Time Average Weekly Learner Contact Time 3.00 Hours
Required & Recommended Book List
Required Reading
2017-01-24 Conflict Resolution for the Helping Professions Oxford University Press
ISBN 9780199361182 ISBN-13 0199361185
2017-01-24 Conflict Resolution for the Helping Professions Oxford University Press
ISBN 9780199361182 ISBN-13 0199361185
Revised edition of Conflict resolution for the helping professions, 2007.
Required Reading
2017-11-23 Developing Your Communication Skills in Social Work SAGE Publications Limited
ISBN 1473975875 ISBN-13 9781473975873
2017-11-23 Developing Your Communication Skills in Social Work SAGE Publications Limited
ISBN 1473975875 ISBN-13 9781473975873
What is communication and why is it important? Our ability to communicate is central to everyday life and an essential skill in social work. This easy-to-read book offers a step-by-step guide to developing effective communication skills with a diverse range of service users and professionals. It is the perfect guide to help manage different communication skills in different settings, and more importantly, encourage students to continually reflect and develop these skills. Key features: - Wide range of case studies from an array of service areas and user groups - Reflective tasks and questions to stimulate critical thinking and discussion - Skills audits to test where your strengths are and areas for development This book is designed to guide readers in developing their own communication style that best suits them to become an effective social worker, whilst meeting the needs of their service user group and individual service user.
Required Reading
2017-05-22 Communication Skills in Health and Social Care Sage Publications Limited
ISBN 1526401339 ISBN-13 9781526401335
2017-05-22 Communication Skills in Health and Social Care Sage Publications Limited
ISBN 1526401339 ISBN-13 9781526401335
Presented in a unique and easy-to-use dictionary format, this practical guide will help students understand and apply the principles of effective communication.
Required Reading
2015-10-13 The Big Book of Restorative Justice Good Books
ISBN 168099056X ISBN-13 9781680990560
2015-10-13 The Big Book of Restorative Justice Good Books
ISBN 168099056X ISBN-13 9781680990560
For the first time, the four most popular restorative justice books in the Justice & Peacebuilding seriesThe Little Book of Restorative Justice: Revised and Updated, The Little Book of Victim Offender Conferencing, The Little Book of Family Group Conferences, and The Little Book of Circle Processesare available in one affordable volume. Restorative justice, with its emphasis on identifying the justice needs of everyone involved in a crime, is a worldwide movement of growing influence that is helping victims and communities heal while holding criminals accountable for their actions. This is not a soft-on-crime, feel-good philosophy, but rather a concrete effort to bring justice and healing to everyone involved in a crime. Circle processes draw from the Native American tradition of gathering in a circle to solve problems as a community. Peacemaking circles are used in neighborhoods, in schools, in the workplace, and in social services to support victims of all kinds, resolve behavior problems, and create positive climates. Each book is written by a scholar at the forefront of these movements, making this important reading for classrooms, community leaders, and anyone involved with conflict resolution.
Required Reading
2012-10-02 The People Solutions Sourcebook Palgrave Macmillan
ISBN 0230291473 ISBN-13 9780230291478
2012-10-02 The People Solutions Sourcebook Palgrave Macmillan
ISBN 0230291473 ISBN-13 9780230291478
An entirely revamped edition that provides a practical kit of ideas, methods and approaches to support all direct work with people - from service users and patients to employees and colleagues. Introducing over eighty techniques and spanning a wealth of professional settings, it is another quality text from an author with a proven pedigree.
Module Resources
Non ISBN Literary Resources
Aertsen, I. Daems, T. & Robert, L, Ed, (2006) Institutionalising Restorative Justice, Willan Publishing.
Aertsen, I. Arsovska, J. Holger. C. R. Valinas, M. & Vanspauwen, K. Ed, (2008) Restoring Justice after Large‑scale Violent Conflicts ‑ Kosovo, DR Congo and the Israel-Palestinian case, Willan Publishing.
Biffi, E. & Chapman, T. (2016) Restorative Justice: Responses to Conflicts in Intercultural Settings. Practice Guidelines. Leuven, Belgium. European Forum for Restorative Justice.
Byrne, S. Sandole, D. Sandole‑Staroste, I. Senehi, J. (2008) Handbook of Conflict Analysis and Resolution. Taylor & Francis.
Casper, M. J & Werthermer, E. (Ed) (2016) Critical Trauma Studies - Understanding Violence, Conflict and Memory in Everyday Life. Combined Academic Publishers.
Costello, B., Wachtel, J. & Wachtel, T. (2009)The Restorative Practices Handbook for Teachers, Disciplinarians and Administrators. IIRP.
Christie, N. (1977) Conflicts as Property, British Journal of Criminology, 17:1 1‑15. Davies, P., Francis, P. & Greer, C. (2007).
Christie, N. (2010) Victim Movements at a Crossroads. Punishment and Society 12:115. Sage Publications.
Daly, K. (2015) What is Restorative Justice? Fresh Answers to a Vexed Question. Victims and Offenders, pp 1156-4991. Routledge Taylor and Francis Group
Davis, C. R. Lurigio, A. J. & Herman, S. (Eds) (2013) (4th edition) Victims of Crime. Sage.
Department of Education and Skills, (2013) Action Plan on Bullying - Report of the Anti-bullying Working Group to the Minister of Education and Skills. Government Publications.
Eriksson, A. (2009) Justice in Transition Community Restorative Justice in Northern Ireland, Willan Publishing.
Gavrielides, T. (2014) The Psychology of Restorative Justice: Managing the Power Within. Furham: Ashagate Publishing.
Gavrielides, T. & Artinopoulou, V. (2013) Reconstructing Restorative Justice Philosophy. Ashgate.
Hamber, B. (2009) Transforming Societies after Political Violence Truth, Reconciliation and Mental Health, Springer.
Hoyle, C. & Rosenblatt, F. F. (2015) Looking Back to the Future: Threats to the Success of Restorative Justice in the United Kingdom. Victims and Offenders, 1556-4886 Routledge Taylor and Francis Group.
Keenan, M. (2014) Sexual Trauma and Abuse: Restorative and Transformative Possibilities? - A Collaborative Study on the Potential of Restorative Justice in Sexual Crime in Ireland, School of Applied Social Science, UCD.
Kilkelly, U. (2006) Youth Justice in Ireland Tough Lives, Rough justice, Irish Academic Press.
Liebmann, M. (2007) Restorative Justice how it Works, Jessica Kingsley Publishers.
Nathanson, D. L. (1994) Shame and Pride Affect, Sex and the birth of the Self, W W Norton. Scheff, T. J. (1994) Microsociology discourse, emotion and social structure, University Chicago Press.
O'Dwyer, K. (2014) Towards Excellence in Restorative Practice: A Quality Assurance Framework for Organisation and Practitioners. Restorative Practices Strategic Forum.
Shapland, J. (2008) Justice, Community and Civil Society a Contested Terrain, Willan Press.
The Probation Service (2013) Restorative Justice Strategy: Repairing the Harm - a Victim Sensitive Response to Offending. Government Publications.
Vanfraechem, I., Aertsen, I. & Willemsens, J. eds, (2010) RestorativeJjustice Realities Empirical Research in a European context, Eleven International Publishing.
Wachtel, T., O'Connell, T. & Watchel, B. (2010) Restorative Justice Conferencing Real Justice and the Conferencing Handbook, IIRP.
Updated Literary Resources
Journal Resources
URL Resources
Various weblinks advised to students on a yearly basis to keep current, for example,
International Institute of Restorative Practices www.iirp.org, European Forum on Restorative Justice, www.euforumrj.org, Restorative Justice Strategic Forum www.restorativepracticesireland.ie, and the Mediators' Institute of Ireland www.themiii.org.
Also links to government department sites and organisations in Ireland, UK, and others.
Other Resources
Additional Information