COMM06064 2022 Communicative Practice in Social Care
Full Title
Communicative Practice in Social Care
Transcript Title
Communicative Practice
Code
COMM06064
Attendance
80 %
Subject Area
COMM - 0031 Comm/Personal Dev
Department
SOCS - Social Sciences
Level
06 - Level 6
Credit
05 - 05 Credits
Duration
Semester
Fee
€
Start Term
2022 - Full Academic Year 2022-23
End Term
9999 - The End of Time
Author(s)
Rose Banaghan-Sesta
Programme Membership
SG_HSOCI_H08 202200 Bachelor of Arts (Honours) in Social Care Practice
SG_WSOCI_B07 202200 Bachelor of Arts in Social Care Practice
SG_WSOCI_H07 202200 Bachelor of Arts in Social Care Practice
SG_HSOCP_H08 202300 Bachelor of Arts (Honours) in Social Care Practice
SG_HSOCI_H08 202300 Bachelor of Arts (Honours) in Social Care Practice
SG_WSOCI_B07 202400 Bachelor of Arts in Social Care Practice
SG_HSOCP_H08 202400 Bachelor of Arts (Honours) in Social Care Practice
Description
This module has two principal aims. The first aim is to enable students to critically appraise their own communicative practices and consider these in relation to future professional social care practice. The second aim is to augment students' knowledge of communicative practice theory in order to explore significant issues related to social care relationships. Key components of intrapersonal communication, interpersonal communication and relational care will be examined.
This module maps to the CORU Standards of Proficiency below:
Domain 1: Professional Autonomy and Accountability
Domain 2: Communication, Collaborative Practice, and Team working
Domain 3: Safety & Quality
Domain 4: Professional Development
Domain 5: Professional Knowledge and Skills
Learning Outcomes
On completion of this module the learner will/should be able to;
1.
Reflect on the importance of self-awareness in social care practice. (Domain 1.8 1.22 1.23 4.4 5.19)
2.
Explain the impact of perceptual processes on establishing relationships in social care practice. (Domain 1.8 1.22 1.23 2.15)
3.
Discuss the relevance of key interpersonal behaviours for social care practice. (Domain 1.8 1.22 1.23 2.2 2.15 5.15)
4.
Examine conflict situations that may arise in social care contexts. (Domain 1.2 1.8 1.21 1.23 2.11 2.11 5.13)
Teaching and Learning Strategies
|
learning outcome |
learning methodology |
assessment method |
|
Reflect on the importance of self-awareness in social care practice. |
whole group discussion, self-directed and directed research, small group activities, online engagement, leading group discussions |
portfolio containing written, oral and/or visual and/or audio components |
|
Explain the impact of perceptual processes on establishing relationships in social care practice. |
whole group discussion, self-directed and directed research, small group activities, online engagement, leading group discussions |
portfolio containing written, oral and/or visual and/or audio components |
|
Discuss the relevance of key interpersonal behaviours for social care practice. |
whole group discussion, self-directed and directed research, small group activities, online engagement, leading group discussions |
portfolio containing written, oral and/or visual and/or audio components |
|
Examine conflict situations that may arise in social care contexts. |
whole group discussion, self-directed and directed research, small group activities, online engagement, leading group discussions |
portfolio containing written, oral and/or visual and/or audio components |
Module Assessment Strategies
|
learning outcome |
learning methodology |
assessment method |
|
Reflect on the importance of self-awareness in social care practice. |
whole group discussion, self-directed and directed research, small group activities, online engagement, leading group discussions |
portfolio containing written, oral and/or visual and/or audio components |
|
Explain the impact of perceptual processes on establishing relationships in social care practice. |
whole group discussion, self-directed and directed research, small group activities, online engagement, leading group discussions |
portfolio containing written, oral and/or visual and/or audio components |
|
Discuss the relevance of key interpersonal behaviours for social care practice. |
whole group discussion, self-directed and directed research, small group activities, online engagement, leading group discussions |
portfolio containing written, oral and/or visual and/or audio components |
|
Examine conflict situations that may arise in social care contexts. |
whole group discussion, self-directed and directed research, small group activities, online engagement, leading group discussions |
portfolio containing written, oral and/or visual and/or audio components |
This modules assessment allows for the assessment of CORU Standards of Proficiency as follows:
Reflective Portfolio (Domain 1.8, 1.22, 1.23, 2.15, 4.4, 5.19)
Investigative Portfolio (Domain 1.2, 1.8, 1.21, 1.22, 1.23, 2.2, 2.11, 2.15, 5.13, 5.15)
Repeat Assessments
Students will complete the necessary assessment to obtain the requisite learning outcome.
Students have to complete all assessments.
Indicative Syllabus
Intrapersonal Communication (Learning Outcome 1)
The significance of self‑awareness for social care practice
The 'use of self' in social care practice: feelings, expectations, views and experiences
Enculturation: values, attitudes and beliefs; social norms
Johari Window and self‑disclosure: establishing reciprocity in social care practice
Self-esteem and cognitive distortions; self-conceptualisation and relational impact
Perceptual processes (Learning Outcome 2)
Stereotyping
First Impressions and perceptual barriers
Self‑fulling prophecy, primacy, recency, halo and horns effects, cognitive dissonance
Inattentional blindness and inattentional deafness
Cognitive biases
Perceptual acuity and relational care
Strategies for perceptual accuracy
Establishing relationships: empathy, respect, trust and compassion
Core Interpersonal Behaviours (Learning Outcome 3)
Assertiveness and Advocacy: expressing opinions in adverse situations
Digital Communication: strengths and limitations; concentrating on the moment
Emotional Intelligence: encoding and decoding emotional expression; developing an emotional vocabulary
Nonverbal Communication: kinesics, facial expressions, oculesics, proxemics, haptics, olfactics, paralanguage, chronemics, silence
Verbal Communication: discourse and discrimination
Listening Behaviours: complexities and distractions; dialogic listening; empathy, respect, trust, compassion and empowerment
Conflict Management Strategies (Learning Outcome 4)
Negotiating conflicting perceptions
Personal experiences and choices in conflict situations
Conflict management styles
Group norms and groupthink
Relationship-Based Practice (Learning Outcomes 1-4)
Establishing constructive relationships
The complex social and personal contexts of care
Making judgements
Equality & empowerment
Coursework & Assessment Breakdown
Coursework & Continuous Assessment
100 %
Coursework Assessment
| Title | Type | Form | Percent | Week | Learning Outcomes Assessed | |
|---|---|---|---|---|---|---|
| 1 | Reflective Portfolio | Coursework Assessment | Individual Project | 50 % | Week 7 | 1,2 |
| 2 | Investigative Portfolio | Coursework Assessment | Individual Project | 50 % | Week 11 | 3,4 |
Full Time Mode Workload
| Type | Location | Description | Hours | Frequency | Avg Workload |
|---|---|---|---|---|---|
| Workshop / Seminar | Flat Classroom | Whole group, small group and paired discussions and activities | 2 | Weekly | 2.00 |
| Lecture | Tiered Classroom | Whole group listening and participation | 1 | Weekly | 1.00 |
| Independent Learning | Library | Individual / Group Research | 4 | Weekly | 4.00 |
Total Full Time Average Weekly Learner Contact Time 3.00 Hours
Module Resources
Non ISBN Literary Resources
Library Catalogue (from 1986 - 2022): Intrapersonal and Interpersonal Communication
A selection of texts currently available [There are 137 texts in the catalogue listed under 'interpersonal communication'.]
Adler, R.B., Rosenfeld, L.B. and Proctor II, R.F. (2018) Interplay: the process of interpersonal communication. 14th ed. New York: Oxford University Press.
Beebe, S.A., Beebe, S.J. and Redmond, M.V. (2014) Interpersonal communication: relating to others. 7th ed. Boston: Pearson.
Bolton, R. (1986) People skills: how to assert yourself, listen to others, and resolve conflict. New York: Simon and Schuster.
Burton, G. and Dimbleby, R. (2006) Between ourselves. An introduction to interpersonal communication. 3rd ed. London: Hodder Arnold.
Cain, S. (2013) Quiet: The Power of Introverts in a World That Can't Stop Talking. New York: Random House.
DeVito, J. (2015) Human communication: the basic course. 13th ed. Boston: Pearson.
DeVito, J. (2012) The interpersonal communication book. 13th ed. Boston: Pearson.
DeVito, J. (2010) Interpersonal messages: communication and relationships. 2nd ed. Boston: Pearson.
DeVito, J.A. (2018) The interpersonal communication book: global edition. 15th ed. Harlow: Pearson.
Dickson, A. (2022) A woman in your own right. The art of assertive, clear and honest communication. London: Duckworth.
Downs, L.J. (2009) Negotiation skills training. Alexandria, VA: ASTD Press.
Ellis, R. and McClintock, A. (1994) If you take my meaning. Theory into practice in human communication., 2nd ed. London: Arnold.
Feldman Barrett, L. (2018) How emotions are made: the secret life of the brain. London: Pan.
Fixmer-Oraiz, N. and Wood, J. (2019) Gendered lives: communication, gender and culture. 13th ed. Boston: Cengage.
Goleman, D. (2020) Emotional intelligence. Why it can matter more than IQ. London: Bloomsbury.
Guerro, L., DeVito, J.A. and Hecht, M.L. (eds.) (1999) The nonverbal communication reader: classic and contemporary readings. 2nd ed. Illinois: Waveland Press, Long Grove.
Hargie, O. (2022) Skilled interpersonal communication: research, theory and practice. 7th ed. New York: Routledge.
Hargie, O. (ed.) (2019) The handbook of communication skills. 4th ed. London: Routledge.
Harms, L. (2015) Working with people: communication skills for reflective practice. 2nd ed. Melbourne: Oxford University Press.
Hurley, J. and Linsley, P. (2012) Emotional intelligence in health and social care: a guide for improving human relationships. London: Radcliffe.
Hocker, J. and Wilmot, W. (2018) Interpersonal conflict. 10th ed. Boston: McGraw-Hill.
Kelly, A. (2019) Social skills: developing effective interpersonal communication. Oxon: Routledge.
Koprowski, J. (2014) Communication and interpersonal skills in social work. 4th ed. Los Angeles: Sage.
Lishman, J. (1994) Communication in social work. Basingstoke: Macmillan.
McKay, M. and Fanning, P. (2000) Self-esteem: a proven program of cognitive techniques for assessing, improving and maintaining your self-esteem. Oakland, CA. New Harbinger.
Moi, A. (2017) How to communicate effectively in health and social care : a practical guide for the caring professions. Hove: Pavilion.
Moss, B. (2015) Communication skills for health and social care. 3rd ed. London: Sage.
Myers, G.E. and Myers, M.T. (1992) The dynamics of human communication. A laboratory approach. 6th ed. New York: McGraw-Hill.
Napier, R. and Gershenfeld, M. (2004) Groups: theory and experience. 7th ed. Boston: Houghton Mifflin.
Neuliep, J.W. (2021) Intercultural communication: a contextual approach. 8th ed. Los Angeles: Sage.
Redmond, M. V. (2000) Communication: theories and applications. Boston: Houghton Mifflin.
Robb, M., Barrett, S., Komaromy, C. and Rogers, A. (eds) (2004) Communication, relationships and care. A reader. London: Routledge.
Roebuck, A. (2017) Rethinking communication in health and social care. London Palgrave.
Share. P., Lalor. K. (eds) (2013) Applied Social Care. An introduction for students in Ireland. 3rd ed. Dublin: Gill and Macmillan.
Wood, J. (2015) Gendered lives: communication, gender and culture. 11th ed. Stamford: Cengage.
Wood, J. (2016) Interpersonal communication: everyday encounters. Boston: Cengage Learning.
A selection of texts related to listening currently available in the library catalogue.
[There are 117 texts listed under 'listening'.]
Brownell, J. (2012) Listening: attitudes, principles and skills. Boston: Pearson.
Burman, L. (2008) Are you listening: fostering conversations that help young children learn. Realeaf Press.
Craven, M. (2004) Listening extra: a resource book of multi-level skills activities. Cambridge: Cambridge University Press.
Downs, L.J. (2008) Listening skills training. Alexandria, VA: ASTD Press.
Ellin, J. (1994) Listening helpfully. London: Souvenir Press.
Kotzman, A. and Kotzman, M. (2007) Listen to me listen to you. A practical guide to self-awareness, communication skills and conflict management. Melbourne: Penguin.
Luxmoore, N. (2000) Listening to young people. London: Jessica Kingsley.
Nichols, M.P. and Straus, M.B. (2021) The lost art of listening: how learning to listen can improve relationships. New York: Guildford Press.
Parkinson, F. (1996) Listening and helping in the workplace. London: Souvenir Press.
Purdy, M. and Borisoff, D. (eds) (1997) Listening in everyday life: a personal and professional approach. 2nd ed. New York: University Press of America.
Turkle, S. (2015) Reclaiming Conversation: the power of talk in a digital age. New York: Penguin.
Wolvin, A.D. (2010) Listening and human communication in the 21st century. Malden, MA: Wiley and Blackwell.
Wolvin, A.D. and Coakley, C.G. (1996) Listening. 5th ed. Madison: Brown and Benchmark.
Journal Resources
Journal of Social Care Available at:https://arrow.tudublin.ie/jsoc/all_issues.html
Irish Journal of Applied Social Studies Available at: https://arrow.tudublin.ie/ijass/all_issues.html
Specific online journal articles are available on the Communicative Practice in Social Care Moodle page.
URL Resources
There is a range of online resources available on the Communicative Practice in Social Care Moodle page.
Other Resources
Library Databases: Online Books: also listed on the Communicative Practice in Social Care Moodle page
The following online texts are available at the eBook Academic Collection and ProQuest Ebook Central library databases.
Alberti, R. and Emmons, M. (2017) Your Perfect Right : Assertiveness and Equality in Your Life and Relationships. Oakland, CA: Impact.
Barnes, B. K. (2019) Building Better Ideas : How Constructive Debate Inspires Courage, Collaboration, and Breakthrough Solutions. Oakland: Berrett-Koehler Publishers.
Bateman, N. (2000) Advocacy Skills for Health and Social Care Professionals. London: Jessica Kingsley.
Bou Franch, P. (2016) Exploring Language Aggression Against Women. Amsterdam: John Benjamins Publishing.
Bryan, W. V. (2015) The Professional Helper : The Fundamentals of Being a Helping Professional. Springfield, Ill: Charles C Thomas Publisher.
Ciarrochi, J., Forgas, J.P. and Mayer, J.D. (eds.) (2013) Emotional Intelligence in Everyday Life. 2nd ed. Hoboken, New Jersey: Psychology Press.
Clark, A. (2017) Listening to Young Children : A Guide to Understanding and Using the Mosaic Approach. 3rd ed. London: National Children’s Bureau.
Collins, S. (2009) Reflecting On and Developing Your Practice : A Workbook for Social Care Workers. London: Jessica Kingsley.
Collins, S. (2009) Effective Communication : A Workbook for Social Care Workers. London: Jessica Kingsley.
Hafford-Letchfield, T. and Gallop, L. (2012) How to Become a Better Manager in Social Work and Social Care : Essential Skills for Managing Care. London: Jessica Kingsley.
Jana, T. and Freeman, M. (2016) Overcoming Bias : Building Authentic Relationships Across Differences. Oakland, CA: Berrett-Koehler Publishers.
Kriek, D. (2019) Team Leadership : Theories, Tools and Techniques. Randburg, South Africa: KR Publishing.
Lewis, H. (2012) Body Language : A Guide for Professionals. 3rd ed. New Delhi: Sage Publications.
McKay, M., Davis, and Fanning, P. (2018) Messages : The Communication Skills Book. Oakland, CA: New Harbinger Publications.
McLeod, A. (2008) Listening to Children : A Practitioner’s Guide. London: Jessica Kingsley.
Nichols, M.P. and Straus, M.B. (2021) The lost art of listening : how learning to listen can improve relationships. Guilford Publications, New York. Available from: ProQuest Ebook Central.
Oetzel, J.G. and Ting-Toomey, S. (eds.) (2013) The SAGE Handbook of Conflict Communication : Integrating Theory, Research, and Practice. Thousand Oaks: Sage.
Petrie, P. (2011) Communication Skills for Working with Children and Young People : Introducing Social Pedagogy. 3rd ed. London: Jessica Kingsley.
Ruch, G., Turney, D. and Ward, A. (eds.) (2018) Relationship-Based Social Work: Getting to the Heart of Practice. 2nd ed. London: Jessica Kingsley.
Samuriwo, R., Hannigan, B., Pattison, S. and Todd, A. (2018) Values in health and social care: an introductory workbook. London: Jessica Kingsley.
Sanderson, C. (2015) Counselling Skills for Working with Shame. London: Jessica Kingsley.
Smith, H. and Smith, M.K. (2008) The Art of Helping Others : Being Around, Being There, Being Wise. London: Jessica Kingsley.
Tantam, D. (2009) Can the World Afford Autistic Spectrum Disorder? : Nonverbal Communication, Asperger Syndrome and the Interbrain. London: Jessica Kingsley.
Thomas, J., Pollard, K. and Sellman, D. (2014) Interprofessional Working in Health and Social Care : Professional Perspectives. London: Bloomsbury Publishing. Available from: ProQuest Ebook Central.
Walsh, A. (2017) Make Minority a Priority: insights from minority ethnic young people growing up in Ireland and recommendations for the youth work sector. Dublin: National Youth Council of Ireland.
Additional Information